USD
  •  Canadian Dollar
  •  US Dollar
Confidence Starts Here!
 USD
  •  Canadian Dollar
  •  US Dollar
Cart 0

Frequently Asked Questions

  1. Do the skates come pre-sharpened?

    • Yes, Balance Blades come pre-sharpened. Sharpening instructions are available on the website and in the packaging.
  2. Do the skates fit true to size, like figure or hockey skates?

    • Balance Blades use a plastic molded boot, which differs from leather/stitched skate boots. They are adjustable (sizes 8-11 and 12-2) and designed to fit as a child grows. Returns are not accepted, so ensure proper sizing by visiting a retailer.
  3. When should I start the transitional sharpening?

    • Begin transitional sharpening when your child is confidently skating without assistance. Gradually sharpen off the front indentations in two stages as skills improve.
  4. How do I adjust the skate sizing?

    • Push the button on the side of the boot and pull out the toe to adjust the size. 
  5. How do I buckle the top strap?

    • Press the buttons on each side to slide the strap in and out for a secure fit.
  6. How are Balance Blades different from other skates?

    • Designed specifically for beginners, Balance Blades feature:
      • Rear indentations to prevent rear falls.
      • Front indentations to assist with basic movements.
      • A flatter middle for improved balance.
      • Transitional sharpening to adjust the blade as skills progress.
  7. What stores sell Balance Blades?

    • Balance Blades are available at Canadian Tire and other retailers listed on the website. In the U.S., they are sold under the Winnwell Hockey brand.
  8. Do you provide replacement parts or accept returns?

    • Replacement parts are not available, and returns are not accepted unless the skates are defective. Policies vary by retailer; refer to the return policy for details.
  9. What are the shipping options and costs?

    • Orders ship via FedEx Ground from Canada to Canadian and U.S. destinations (except Puerto Rico, Guam, Hawaii, and Alaska). Shipping rates and times are shown at checkout.
  10. Do you offer discounts for bulk orders?

  • For large quantity orders, please contact Winnwell Hockey at info@winnwell.ca for further details.

  • This FAQ is designed to answer common customer inquiries and provide essential details about the Balance Blades product and purchasing process.