Frequently Asked Questions
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Do the skates come pre-sharpened?
- Yes, Balance Blades come pre-sharpened. Sharpening instructions are available on the website and in the packaging.
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Do the skates fit true to size, like figure or hockey skates?
- Balance Blades use a plastic molded boot, which differs from leather/stitched skate boots. They are adjustable (sizes 8-11 and 12-2) and designed to fit as a child grows. Returns are not accepted, so ensure proper sizing by visiting a retailer.
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When should I start the transitional sharpening?
- Begin transitional sharpening when your child is confidently skating without assistance. Gradually sharpen off the front indentations in two stages as skills improve.
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How do I adjust the skate sizing?
- Push the button on the side of the boot and pull out the toe to adjust the size.
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How do I buckle the top strap?
- Press the buttons on each side to slide the strap in and out for a secure fit.
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How are Balance Blades different from other skates?
- Designed specifically for beginners, Balance Blades feature:
- Rear indentations to prevent rear falls.
- Front indentations to assist with basic movements.
- A flatter middle for improved balance.
- Transitional sharpening to adjust the blade as skills progress.
- Designed specifically for beginners, Balance Blades feature:
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What stores sell Balance Blades?
- Balance Blades are available at Canadian Tire and other retailers listed on the website. In the U.S., they are sold under the Winnwell Hockey brand.
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Do you provide replacement parts or accept returns?
- Replacement parts are not available, and returns are not accepted unless the skates are defective. Policies vary by retailer; refer to the return policy for details.
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What are the shipping options and costs?
- Orders ship via FedEx Ground from Canada to Canadian and U.S. destinations (except Puerto Rico, Guam, Hawaii, and Alaska). Shipping rates and times are shown at checkout.
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Do you offer discounts for bulk orders?
- For large quantity orders, please contact Winnwell Hockey at info@winnwell.ca for further details.
- This FAQ is designed to answer common customer inquiries and provide essential details about the Balance Blades product and purchasing process.